SVS Vision - Customer Care Specialist - Mt. Clemens, MI
Mount Clemens, MI Mount Clemens, MI Full-time Full-time Estimated:
$30.
2K - $38.
3K a year Estimated:
$30.
2K - $38.
3K a year 12 days ago 12 days ago 12 days ago Since 1974, SVS Vision has helped our customers lead better lives through better vision.
As a Michigan-based company with over 80
offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees.
We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication.
We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible.
Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.
Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals.
Job
Summary:
Training is held at the SVS Vision Corporate office, Hybrid schedule starts after training SVS Vision Customer Care Specialist will be responsible for the online presence of the company.
Specialists create a positive impression while answering inquiries from the SVS Vision website, reviews, appointments, and inbound phone calls to the corporate office.
Responsibilities include but not limited to:
General Duties and
Responsibilities:
Excellent customer service and communication skills Ability to work as a team member Ability to multi-task with frequent interruptions and maintain accuracy Maintains confidentiality in all areas of responsibility Answering Call Center Multi-line telephone calls Handling high volume of customer calls Detailed attention to patients' needs and concerns Processing web-based inquiries from ticket platform Assist with eligibility and insurance questions Assist with order and receipt breakdown Assist with warranty and product information Exhibits excellent work ethic Good written and verbal communication skills Attention to detail and follow through Strong organizational abilities Minimum Requirements:
2-3 years customer service experienced required preferably in the healthcare field or insurance industry Professional Communication Skills Teamwork oriented Excellent Customer Service skills Dependable/great work ethic Computer knowledge Basic typing and mathematical skills Strong MS skills Data entry skills Our team members enjoy the following:
Energetic environment Team-oriented staff Vacation and personal time off 401(k) plans Medical, dental and vision benefits Life and disability insurance Opportunity for growth within the company Rewards and Recognition for outstanding performance Family- oriented company Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30.
2K - $38.
3K a year Estimated:
$30.
2K - $38.
3K a year 12 days ago 12 days ago 12 days ago Since 1974, SVS Vision has helped our customers lead better lives through better vision.
As a Michigan-based company with over 80
offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees.
We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication.
We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible.
Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.
Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals.
Job
Summary:
Training is held at the SVS Vision Corporate office, Hybrid schedule starts after training SVS Vision Customer Care Specialist will be responsible for the online presence of the company.
Specialists create a positive impression while answering inquiries from the SVS Vision website, reviews, appointments, and inbound phone calls to the corporate office.
Responsibilities include but not limited to:
General Duties and
Responsibilities:
Excellent customer service and communication skills Ability to work as a team member Ability to multi-task with frequent interruptions and maintain accuracy Maintains confidentiality in all areas of responsibility Answering Call Center Multi-line telephone calls Handling high volume of customer calls Detailed attention to patients' needs and concerns Processing web-based inquiries from ticket platform Assist with eligibility and insurance questions Assist with order and receipt breakdown Assist with warranty and product information Exhibits excellent work ethic Good written and verbal communication skills Attention to detail and follow through Strong organizational abilities Minimum Requirements:
2-3 years customer service experienced required preferably in the healthcare field or insurance industry Professional Communication Skills Teamwork oriented Excellent Customer Service skills Dependable/great work ethic Computer knowledge Basic typing and mathematical skills Strong MS skills Data entry skills Our team members enjoy the following:
Energetic environment Team-oriented staff Vacation and personal time off 401(k) plans Medical, dental and vision benefits Life and disability insurance Opportunity for growth within the company Rewards and Recognition for outstanding performance Family- oriented company Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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